ITIL Glossary, F

Facilities (Anlagen, Einrichtungen)

Facilities Management

(Service Operation) The Function responsible for managing the physical Environment where the IT Infrastructure is located. Facilities Management includes all aspects of managing the physical Environment, for example power and cooling, building Access Management, and environmental Monitoring.

Failure (Ausfall)

(Service Operation) Loss of ability to Operate to Specification, or to deliver the required output. The term Failure may be used when referring to IT Services, Processes, Activities, Configuration Items etc. A Failure often causes an Incident.

FMEA - Failure Modes and Effects Analysis (Analyse der Fehlermöglichkeiten und Auswirkungen)

An approach to assessing the potential Impact of Failures. FMEA involves analysing what would happen after Failure of each Configuration Item, all the way up to the effect on the Business. FMEA is often used in Information Security Management and in IT Service Continuity Planning.

Fall back (Rückfall)

Fast Recovery (Schnelle Wiederherstellung)

(Service Design) A Recovery Option that is also known as Hot Standby. Provision is made to Recover the IT Service in a short period of time: typically less than 24 hours. Immediate Recovery typically uses a dedicated Fixed Facility with computer Systems, and software configured ready to run the IT Services. Immediate Recovery may take up to 24 hours if there is a need to Restore data from Backups.

Fault (Defekt)

See Error.

Fault Management (Fehlermanagement)

Fault Tolerance (Fehlertoleranz)

(Service Design) The ability of an IT Service or Configuration Item to continue to Operate correctly after Failure of a Component part. See also Resilience, Countermeasure.

FTA - Fault Tree Analysis (Fehlerbaumanalyse)

(Service Design) (Continual Service Improvement) A technique that can be used to determine the chain of events that leads to a Problem. Fault Tree Analysis represents a chain of events using Boolean notation in a diagram.

Feedback

Financial Management

(Service Strategy) The Function and Processes responsible for managing an IT service provider's Budgeting, Accounting and Charging Requirements.

Financial Management for IT Services

Financial year (Geschäftsjahr)

First-line Support (Erste Anwenderunterstützung, First-Level Support)

(Service Operation) The first level in a hierarchy of support groups involved in the resolution of Incidents. Each-Ievel contains more specialist skills, or has more time or other resources. See also Escalation.

Fishbone Diagram (Fischgrätendiagramm)

Fit for Purpose (Zweckmäßig)

An informal term used to describe a Process, Configuration Item, IT Service etc. that is capable of meeting its objectives or Service Levels. Being Fit for Purpose requires suitable design, implementation, control and maintenance.

Fit for Use (Einsatzfähig)

Fix (Beheben)

Fix notes (Behebungshinweise)

Fixed Cost (Fixkosten)

(Service Strategy) A Cost that does not vary with IT Service usage. For example the cost of Server hardware. See also Variable Cast.

Fixed Facility (Feste Anlage)

(Service Design) A permanent building, available for use when needed by an IT Service Continuity Plan. See also Recovery Option, Portable Facility.

Fixed Price (Festpreis)

Flexibility (Flexibilität)

Follow the Sun (Follow the Sun (Weltweit reibungslose Abwicklung))

(Service Operation) A methodology for using Service Desks and Support Groups around the world to provide seamless 24/7 Service. Calls, Incidents, Problems and Service Requests are passed between groups in different time zones.

FSC - Forward Schedule of Changes (Änderungszeitplan)

Framework

Fulfilment (Erfüllung)

Performing Activities to meet a need or Requirement. For example, by providing a new IT Service, or meeting a Service Request.

Full cost (Gesamtkosten)

Full Release (Full-Release)

Function (Funktion)

Organisational entity specialised ti perform a certain Type of work. A functional unit operates with its own resources, self-contained and responsible for specific outcomes

Functional Escalation (Funktionale Eskalation)

(Service Operation) Transferring an Incident, Problem or Change to a technical team with a higher level of expertise to assist in an Escalation.

Functional maintenance (Funktionale Wartung)

Functionality (Funktionalität)