ITIL Glossary, Q

Qualification (Qualifizierung)

(Service Transition) An Activity that ensures that IT Infrastructure is appropriate, and correctly configured, to support an Application or IT Service. See also Validation.

Quality (Qualität)

The ability of a product, Service, or Process to provide the intended value. For example, a hardware Component can be considered to be of high Quality if it performs as expected and delivers the required Reliability. Process Quality also requires an ability to monitor Effectiveness and Efficiency, and to improve them if necessary. See also Quality Management System.

QA - Quality Assurance (Qualitätssicherung)

(Service Transition) The Process responsible for ensuring that the Quality of a product, Service or Process will provide its intended value.

Quality Control (Qualitätssteuerung)

Quality Cycle (Qualitätszyklus)

Quality level (Qualitätsebene)

Quality management (Qualitätsmanagement)

QMS - Quality Management System

(Continual Service Improvement) The set of Processes responsible for ensuring that all work carried out by an organization is of a suitable quality to reliably meet Business Objectives or Service Levels. See also ISO 9000.

Quality of Service (Servicequalität)

Quality plan (Qualitätsplan)

Quality policy (Qualitätsrichtlinie)

Quality review (Qualitäts-Review)

Quality surveillance (Qualitätsüberwachung)

Quality system (Qualitätssystem)

Quality system review (Qualitätssystem-Review)

Query (Abfrage)

Quick Win

(Continual Service Improvement) An improvement Activity that is expected to provide a Return on Investment in a short period of time with relatively small Cost and effort. See also Pareto Principle.