ITIL Glossary, V

Validation (Validierung, Bewertung, Feststellung, Bestätigung, Gültigkeitsprüfung)

(Service Transition) An Activity that ensures a new or changed IT Service, Process, Plan or other Deliverable meets the needs of the Business. Validation ensures that Business Requirements are met even though these may have changed since the original design. See also Verification, Acceptance, Qualification, Service Validation and Testing.

Validity (Gültigkeit)

Value Chain (Wertschöpfungskette)

(Service Strategy) A sequence of Processes that creates a product or Service that is of value to a Customer. Each step of the sequence builds on the previous steps and contributes to the overall product or Service. See also Value Network.

Value Creation (Wertschöpfung)

Value for Money (Kosten-Nutzen-Verhältnis)

An informal measure of cost effectiveness. Value for money is often based on a comparison with the Cost of alternatives. See also Cost Benefit Analysis.

Value Network (Wertschöpfungsnetzwerk)

(Service Strategy) A complex set of relationships between two or more groups or organizations. Value is generated through exchange of knowledge, information, goods or Services. See also Value Chain, Partnership.

VOI - Value on Investment (Investitionswert)

(Continual Service Improvement) A measurement of the expected benefit of an investment. VOI considers both financial and intangible benefits. See also Return on Investment.

value-capture (Werteinbehalt)

Variable Cost (Variable Kosten)

(Service Strategy) A Cost that depends on how much the IT Service is used, how many products are produced, the number and type of Users, or something else that cannot be fixed in advance. See also Variable Cost Dynamics.

VCD - Variable Cost Dynamics (Variable Kostendynamik)

(Service Strategy) A technique used to understand how overall Costs are affected by the many complex variable elements that contribute to the provision of IT Services.

Variance (Abweichung)

The difference between a planned value and the actual measured value. Commonly used in Financial Management, Capacity Management and Service Level Management, but could apply in any area where Plans are in place.

Variant (Variante)

Vendor-Managed Use (Anbieterverwaltete Nutzung)

Verifiability (Verifizierbarkeit)

Verification (Verifizierung)

(Service Transition) An Activity that ensures a new or changed IT Service, Process, Plan or other Deliverable is complete, accurate, reliable and matches its design specification. See also Validation, Acceptance, Service Validation and Testing.

Verification and Audit (Verifizierung und Audit)

(Service Transition) The Activities responsible for ensuring that information in the CMDB is accurate and that all Configuration Items have been identified and recorded in the CMDB. Verification includes routine checks that are part of other processes. For example, verifying the serial number of a desktop PC when a User logs an Incident. Audit is a periodic, formal check.

Version

(Service Transition) A version is used to identify a specific Baseline of a Configuration Item. Versions typically use a naming convention that enables the sequence or date of each Baseline to be identified. For example Payroll Application Version 3 contains updated functionality from Version 2.

Version control (Versionssteuerung)

Version Identifier (Versionskennung)

Version number (Versionsnummer)

Virtual service desk (Virtueller Service Desk)

Virus

Vision

A description of what the Organization intends to become in the future. A vision is created by senior management and is used to help influence Culture and Strategy Planning.

VBF - Vital Business Function (Kritische Geschäftsfunktion)

(Service Design) A Function of a Business Process that is critical to the success of the Business. Vital Business Functions are an important consideration of Business Continuity Management, IT Service Continuity Management and Availability Management.

Vulnerability (Schwachstelle (Je nach Kontext auch Verwundbarkeit))

A weakness that could be exploited by a threat. For example an open firewall port, a password that is never changed, or a flammable carpet. A missing Control is also considered to be a vulnerability.