Literaturempfehlungen

Service Strategy

978 0 11 331304 4

Service Design

978 0 11 331305 1

Service Transition

978 0 11 331306 8

Service Operation

978 0 11 331307 5

Continual Service Improvement

978 0 11 331308 2

ITIL® V3 Foundation Handbook

978 0 11 331197 2

ITIL® V3 Guide to Software Asset Management

978 0 11 331106 4

ITIL® V3 small-scale implementation

978 0 11 331078 4

ITIL® Lite: A Road Map to Full or Partial ITIL Implementation

978 0 11 331212 1

Agile Project and Service Management - Delivering IT Services using PRINCE2®, ITIL® and DSDM Atern

978 0 11 331097 5

Building an ITIL-based Service Management Department

978 0 11 331096 8

Release, Control and Validation ITIL® V3 Intermediate Capability Handbook

978 0 11 331210 8

Operational Support and Analysis ITIL® V3 Intermediate Capability Handbook

978 0 11 331208 5

Planning, Protection and Optimization ITIL® V3 Intermediate Capability Handbook

978 0 11 331272 6

Service Offerings and Agreements ITIL® V3 Intermediate Capability Handbook

978 0 11 331270 2

Planning to Implement Service Management

978 0 11 331109 5

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

978 0 11 331262 7

The Official Introduction to the ITIL Service Lifecycle

978 0 11 331061 6

Passing Your ITIL® Foundation Exam: Updated to the 2009 syllabus

978 0 11 331206 1

Passing Your ITIL® Intermediate Exams - Study Aid from the Official Publisher of ITIL®

978 0 11 331099 9

PRINCE2® Pocketbook

978 0 11 331199 6

Managing Successful Projects with PRINCE2®

978 0 11 331059 5

Directing Successful Projects with PRINCE2®

978 0 11 331060 9

Passing the PRINCE2® Examinations

978 0 11 331190 3

For Successful Programme Management: Think MSP

978 0 11 331063 0

Managing Successful Programmes

978 0 11 331040 1

For successful portfolio, programme and project offices: think P3O

978 0 11 331125 5

Portfolio, Programme and Project offices (P3O)

978 0 11 331124 8

The Executive Guide to Directing Projects: within a PRINCE2® and MSP® Environment

978 0 11 331189 7

For Successful Risk Management: Think M_o_R®

978 0 11 331064 7

Management of Risks: Guidance for Practitioners

978 0 11 331038 8