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Standardwerke für IT Service Management

Primärliteratur

OGC ITIL® core publicationsISBN
Service Strategy978 0 11 331304 4
Service Design978 0 11 331305 1
Service Transition978 0 11 331306 8
Service Operation978 0 11 331307 5
Continual Service Improvement978 0 11 331308 2
OGC ITIL® Complementary PublicationsISBN
ITIL® V3 Foundation Handbook978 0 11 331197 2
ITIL® V3 Guide to Software Asset Management978 0 11 331106 4
ITIL® V3 small-scale implementation978 0 11 331078 4
ITIL® Lite: A Road Map to Full or Partial ITIL Implementation978 0 11 331212 1
Agile Project and Service Management - Delivering IT Services using PRINCE2®, ITIL® and DSDM Atern978 0 11 331097 5
Building an ITIL-based Service Management Department978 0 11 331096 8
Release, Control and Validation ITIL® V3 Intermediate Capability Handbook978 0 11 331210 8
Operational Support and Analysis ITIL® V3 Intermediate Capability Handbook978 0 11 331208 5
Planning, Protection and Optimization ITIL® V3 Intermediate Capability Handbook978 0 11 331272 6
Service Offerings and Agreements ITIL® V3 Intermediate Capability Handbook978 0 11 331270 2
Planning to Implement Service Management978 0 11 331109 5
Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)978 0 11 331262 7
OGC Derived ProductsISBN
The Official Introduction to the ITIL Service Lifecycle978 0 11 331061 6
Passing Your ITIL® Foundation Exam: Updated to the 2009 syllabus978 0 11 331206 1
Passing Your ITIL® Intermediate Exams - Study Aid from the Official Publisher of ITIL®978 0 11 331099 9
PRINCE2®ISBN
PRINCE2® Pocketbook978 0 11 331199 6
Managing Successful Projects with PRINCE2®978 0 11 331059 5
Directing Successful Projects with PRINCE2®978 0 11 331060 9
Passing the PRINCE2® Examinations978 0 11 331190 3
For Successful Programme Management: Think MSP978 0 11 331063 0
Managing Successful Programmes978 0 11 331040 1
For successful portfolio, programme and project offices: think P3O978 0 11 331125 5
Portfolio, Programme and Project offices (P3O)978 0 11 331124 8
The Executive Guide to Directing Projects: within a PRINCE2® and MSP® Environment978 0 11 331189 7
M_o_R®ISBN
For Successful Risk Management: Think M_o_R®978 0 11 331064 7
Management of Risks: Guidance for Practitioners978 0 11 331038 8