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Standardwerke für IT Service Management

Primärliteratur

OGC ITIL® core publications ISBN
Service Strategy 978 0 11 331304 4
Service Design 978 0 11 331305 1
Service Transition 978 0 11 331306 8
Service Operation 978 0 11 331307 5
Continual Service Improvement 978 0 11 331308 2
OGC ITIL® Complementary Publications ISBN
ITIL® V3 Foundation Handbook 978 0 11 331197 2
ITIL® V3 Guide to Software Asset Management 978 0 11 331106 4
ITIL® V3 small-scale implementation 978 0 11 331078 4
ITIL® Lite: A Road Map to Full or Partial ITIL Implementation 978 0 11 331212 1
Agile Project and Service Management - Delivering IT Services using PRINCE2®, ITIL® and DSDM Atern 978 0 11 331097 5
Building an ITIL-based Service Management Department 978 0 11 331096 8
Release, Control and Validation ITIL® V3 Intermediate Capability Handbook 978 0 11 331210 8
Operational Support and Analysis ITIL® V3 Intermediate Capability Handbook 978 0 11 331208 5
Planning, Protection and Optimization ITIL® V3 Intermediate Capability Handbook 978 0 11 331272 6
Service Offerings and Agreements ITIL® V3 Intermediate Capability Handbook 978 0 11 331270 2
Planning to Implement Service Management 978 0 11 331109 5
Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM) 978 0 11 331262 7
OGC Derived Products ISBN
The Official Introduction to the ITIL Service Lifecycle 978 0 11 331061 6
Passing Your ITIL® Foundation Exam: Updated to the 2009 syllabus 978 0 11 331206 1
Passing Your ITIL® Intermediate Exams - Study Aid from the Official Publisher of ITIL® 978 0 11 331099 9
PRINCE2® ISBN
PRINCE2® Pocketbook 978 0 11 331199 6
Managing Successful Projects with PRINCE2® 978 0 11 331059 5
Directing Successful Projects with PRINCE2® 978 0 11 331060 9
Passing the PRINCE2® Examinations 978 0 11 331190 3
For Successful Programme Management: Think MSP 978 0 11 331063 0
Managing Successful Programmes 978 0 11 331040 1
For successful portfolio, programme and project offices: think P3O 978 0 11 331125 5
Portfolio, Programme and Project offices (P3O) 978 0 11 331124 8
The Executive Guide to Directing Projects: within a PRINCE2® and MSP® Environment 978 0 11 331189 7
M_o_R® ISBN
For Successful Risk Management: Think M_o_R® 978 0 11 331064 7
Management of Risks: Guidance for Practitioners 978 0 11 331038 8